Thank You for Your Feedback – and an Update on Appointment Access

We would like to say a huge thank you to all our patients who have taken the time to provide feedback about Yellow Practice.

We are delighted to see a significant improvement in our latest GP Patient Survey results.

In 2026, 75% of patients reported a good overall experience of Yellow Practice, compared with 61% in 2025.

We are particularly pleased that patients continue to report high levels of confidence and trust in the clinicians looking after them.

91% of routine appointments within 7 days

We have also been working hard to improve access to appointments.

The latest published NHS appointment data for July 2026 show that 91.4% of routine appointments at Yellow Practice took place within 7 days, with 97.1% taking place within 14 days.

This placed Yellow Practice 4th out of 107 practices across the Surrey and Sussex ICB for routine appointments taking place within 7 days.

We are extremely proud of this improvement and of our team, who continue to work hard to make sure our patients can access care when they need it.

We know there is still more to do

While appointment availability has improved considerably, we know from patient feedback that contacting the practice by telephone can still be a frustrating experience at busy times.

Improving this remains an important priority for us.

We will continue to listen to your feedback, review how our services are working and make changes where we can.

Thank you for your continued support and for helping us improve Yellow Practice.

The Yellow Practice Team

Published on 4 October 2026